Order & delivery information
Ordering online
We hope you find it easy to find your way around our website. The search bar at the top of the page can be used to search for products and we have tried to group products together based on use, type etc. You can also use filters on the shop pages to further refine your search by plant size, aspect and colour.
When you checkout you will need to supply your billing details and you will be given the opportunity to provide an alternative delivery address if required. You can create an account to save your details and order history here at any time.
All major debit/credit cards are accepted plus PayPal.
Ordering over the phone
If ordering online is not for you, it is easy to order by phone by ringing 01799 540695. Sometimes we are all out at shows or the nursery, so please leave a message on the answering machine and we will get back to you. There is also the option to collect your herbs from a show close to you, or the nursery, please ring us for details.
Herb plants
All the herbs are naturally grown in 9x9 cm pots (8cm depth). They begin life as either seeds or cuttings in small plugs and are then potted on into the 9cm pots by hand. They are then left to root into the compost and put on some top growth before they are sent out to you. This means they will be a good size and ready to carry on their life in their new surroundings.
Packaging
We really want your plants to arrive in the best condition possible. We use blister packs that are made from recycled drinks bottles and which can be recycled again. These hold three herbs tightly in place to stop movement. To help stop soil spillage each pot is topped with a recycled fibre ‘pot topper’ this needs to be removed when you unpack your plants. The blister packs are then packed into cardboard boxes for added protection and wrapped with fragile tape to help prevent them being thrown about in transit.
Dispatch & delivery times
Herbs are usually dispatched within two to four days of placing your order, but at some points of the year during busy peaks it may take a little longer.
It is important that your herbs spend as little time as possible in their packaging as they have no access to natural light. Although they manage pretty well for up to five days, we send them on a twenty four hour tracked delivery between Mondays and Thursdays – but not Fridays to avoid them being stuck in transit over the weekend.
An email will be sent to you when your herbs are dispatched from our premises.
Delivery
We deliver our herb plants to addresses across the UK. The majority of our orders are sent via a 24 hour courier service. Orders sent by courier to Scottish Highlands and Islands, Isle of Wight and Scilly Isles take 48-72hrs - this will be indicated at the checkout.
Orders to businesses and schools are sent with a ‘signature required’ service.
Delivery charges
UK mainland
1 - 3 herbs: £6.20
4 - 12 herbs: £5.95
13 - 17 herbs: £3.50
18+ herbs (UK mainland): free delivery
Highlands & Islands
There are additional surcharges for delivery to some postcodes in the Scottish Highlands and Islands, Isle of Wight and Scilly Isles - this will be calculated at the checkout based on the delivery address postcode and number of plants ordered. Unfortunately due to Brexit we are unable to ship to Northern Island currently.
For postcodes in Zone D (view postcode map)
1 - 5 herbs: £6.20
6 – 12 herbs: £14.00
13 – 17 herbs: £10.45
18 – 60 herbs: £9.00
61+ herbs: £9.00 + £9 for each additional box up to 60 herbs
Isle of Wight and Scilly Isles
1 – 5 herbs: £6.20
6 – 12 herbs £10.91 DHL
13 – 17 herbs £7.45 DHL
18 - 60 herbs: £6.00
61+ herbs: £6.00 + £6 for every additional box up to 60 herbs.
Frequently Asked questions
We hope this page provides you with all the information you need before placing your order but if you have not found what you're looking for please visit our Ordering FAQs page where you can also find our contact details if you still have any questions.